Support

ReadSpeaker puts a lot of emphasis on the quality of the support we deliver to our customers. Support is a key component of our company and we strive to help our customers in the most efficient and timely way.

Our support team is based in Uppsala in Sweden and they support by email and phone our customers based in over 30 countries ranging from Oman to Singapore, Tunisia to Sweden, Brazil to Canada, Mexico to Switzerland, US to France and more!

We offer different kinds of support, like:

• Implementation support
• Linguistic support
• Development support

Here is how each typically works:

Implementation support

If you have decided to subscribe to one of our solutions, our Support team will then take over and either create a test account or, if an order has been signed, by setting up the definite account according to your requests and giving you access to our online implementation instructions. During the implementation phase, our Support is there to answer any questions that might arise and get back to you with timely answers and solutions until the implementation has gone live. Support is also there to assist you in any maintenance or any evolutions (like upgrades, additional implementations) on a constant basis.

Linguistic support

One of the useful features of ReadSpeaker is that you have your own dictionary. That concretely means that we can adapt the pronunciation of words, acronyms, abbreviations of your web site or mobile app thereby providing you with as close as perfect reading of your industry specific jargon. This is where our linguists come in to help you when needed.

Development support

When you ask for something that differs from our out-of-the-box solutions, then our development team will be involved to tweak our existing services or in some cases come up with new ways in implementing online text to speech on your web sites and mobile apps.

All our customers have access to a specific support phone number and email in their ReadSpeaker Customer Portal account.