The Sultanate of Oman’s Official eGovernment Services Portal is a gateway of e-services offered by the Omani government agencies. This portal enables citizens and residents around the world to reach government entities at any time, and from anywhere without having to physically visit the offices. Online accessibility is a very important issue for the eGovernment Services Portal. One of the features that contributes to the sites’ accessibility is the user-friendly design which can be used comfortably by the visually challenged. Another feature that makes a large contribution to the sites’ accessibility is a listen function provided by ReadSpeaker. With the listen function people can have the content of the site read aloud in both Arabic and English.

We are trying to help people with special needs and illiterate people to access our portal easily and without having to spend money. We find that all people have the right to get access to the information provided on the portal. The listen function is an ideal way to accomplish this. Additionally, the listen function serves all people who prefer to listen instead of read.

Noor Ali Zahir Al-Hinai Application Developer Information Technology Authority (Sultanate of Oman)