IVR & contact center services

Efficient interactive voice response (IVR) enables brands to deliver 24/7 care to callers. Deploying high-quality solutions helps to successfully automate more  calls and improve the customer experience. A reliable way to deliver the most engaging customer service is through natural-sounding Text to Speech output in a variety of languages. VoiceText TTS provides faster, more personalized service, enabling enterprises to automate a high percentage of calls that don’t require a human customer service representative. It’s also a more practical approach, as it costs less than recording with a human voice talent every time information changes.

VoiceText solutions for IVR, call/contact center applications and CTI:

VoiceText Engine SDK
Use our flexible, developer-friendly toolkit to integrate our portfolio of humanlike TTS voices seamlessly into your desktop or other PC-based applications.
> Find out more about VoiceText Engine SDK

VoiceText Embedded SDK
Our complete development toolkit for creating the best synthetic speech applications on any kind of mobile or small-footprint device.
> Find out more about VoiceText Embedded SDK

VoiceText Server
Seamlessly integrate VoiceText’s synthetic voices in your client-server architecture and run your intelligent voice services efficiently.
> Find out more about VoiceText Server

VoiceText solutions are a perfect fit for:

  • Call Center and Contact Center applications: cut costs by servicing customers automatically or directing them a specific department if their request requires a customer service rep to solve their problem. Instantly and seamlessly blend dynamic content with static audio files and deploy custom voice prompts.
  • IVR: optimise your IVR systems management. Effortlessly handle call spikes and deliver the highest quality service to your customers.
  • Outbound Call Notifications: instantly generate outbound notifications whenever you need them, in an array of languages, scaled according to your needs.