Effortlessly implement lifelike AI-powered synthetic voices in your chatbot for inclusive public service UX
User Experience (UX) and innovation experts within government agencies know all about how digital technology has transformed consumer habits. And they are aware of the fact that today’s always-connected citizens also expect 24/7 service availability from the public sector. How can AI-powered synthetic voices help?
A mission to serve all citizens equally
At both local and national levels, the government’s job is to keep all citizens informed in ways that are relevant, personalized, and easy to access. Just like their counterparts in the private sector, public service providers are asking themselves how they can consistently reach citizens of all ages, abilities, and language skills.
They are revisiting citizen touch points and taking steps to democratize services across a variety of channels, including web, mobile, and social media. Digital transformation represents a way to cater to citizens’ changing needs and expectations. It’s also a valuable asset as digital solutions can automate repetitive requests, enabling human contact center agents to add greater value, and experience greater job satisfaction, by solving complex issues. Digital solutions can automate high volumes of routine requests while being cost-effective, flexible and scalable.
As a typical first step in the digital transformation journey, many public service providers are deploying text-based chatbots to provide information and answer frequently asked questions on their websites or mobile apps. Despite text-based conversational applications being proven, safe environments for providing automated interactions, this mode of interaction is not quite democratic enough.
Voice-enabled chatbots are the most inclusive digital solution
Using text-based conversational solutions opens up a whole host of options for citizen-government interactions. However, given that public sector policy adheres to the World Wide Web Consortium (W3C) guidelines on accessibility, it is essential that public services do not fall short of making all online services accessible. Adding AI-powered synthetic voices to conversational solutions includes citizens who prefer to engage using spoken conversation, low-literacy, and non-native users.
High-quality text to speech is the key to increased engagement
The good news is that adding ReadSpeaker’s lifelike text-to-speech capability to your chatbots is as easy and immediate as implementing an API into your existing chatbot. This add-on dramatically increases engagement, enabling chatbots to voice dynamic content and automatically provide personalized answers on the fly to diverse user demographics.
Public service providers know that the way they interact with citizens and the quality of the digital experiences they offer are often decisive in terms of how consumers rate companies. In fact, this mindset influences how citizens experience public services too.
Voice enhances UX across public service touch points
Generally, common tasks such as paying taxes, renewing driving licenses, or requesting information about benefits tend to be the impactful interactions citizens have with their local and central administrations. The quality and consistency of public services is critical to fostering trust and positive opinions about the local and central government agencies themselves.
And so, when unprecedented volumes of queries flood government systems as a result of unforeseen circumstances such as the pandemic health crisis, reliability, scalability, and consistency of service quality become critical to how trustworthy citizens perceive public services to be.
ReadSpeaker is your partner for advanced text-to-speech solutions
ReadSpeaker has been working with local municipalities and government agencies around the world for over 20 years. In fact, your local or regional government service may have entrusted ReadSpeaker with its online accessibility enhancement via webReader. This solution instantly converts online content to lifelike speech, allowing everyone to read and understand digital content read out loud.
Moreover, our solutions are privacy-driven and GDPR compliant: ReadSpeaker will never hand over its customers’ or end-users’ data to third parties and uses its own servers located in its EU data center.
Our 90+ lifelike, AI-powered synthetic voices in 30+ languages are platform-agnostic and instantly add voice to your text-based chatbot. ReadSpeaker voices reliably voice-enable applications in any online/offline architecture. Check out our demo page to experience our text-to-speech voices reading your chatbot’s typical responses.
Effortlessly add lifelike text to speech to your chatbot
Did you know that you can voice-enable your chatbot in 3 easy steps?
- Choose the language(s) and voice(s) you’d like to use
- Implement your favorite ReadSpeaker voices in your system using the ReadSpeaker API key and copying our code. We provide code for the most widespread programming languages, including PHP, Java, C#, and iOS.
- Need help? Our support team is ready to provide personalized help if you have any specific requirements.
In conclusion, if we’ve inspired you to add expressive voices to your public service chatbot, contact us today to discuss the next step in your voice transformation journey.