How can we help you?
Browse our documentation, check FAQs, or reach our global support team, available across Europe, the Americas, Japan, and South Korea.
Contact Support
Response within 24 hours on business days
Support available in English & Swedish
SaaS Products
webReader · docReader · speechCloud API · speechMaker Studio · TextAidPhone
Use the "Feedback" form in your Customer Portal or TextAid / SCAPI dashboard
Licensed Products
speechEngine SDK · speechEngine SDK Embedded · speechServer · speechServer MRCP · speechEngine SAPI · speechMaker Desktop
Custom Voices & VoiceLab
Branded custom voices · Voice adaptation projectsGeneral Inquiries
Not sure which team to contact? Start here and we'll route your request to the right person.Frequently Asked Questions
Browse our most frequently asked questions by category. Can't find what you're looking for? Contact our team.
Implementation & Configuration
5 questions
To add a new domain to your license, log into the Customer Portal to manage your authorized domains. For staging or development environments, contact [email protected] to add temporary domains.
If your text loads dynamically via JavaScript, webReader may not detect it by default. You'll need to enable POST mode in your configuration. This allows ReadSpeaker to fetch and read content not present in the initial HTML. Contact [email protected] for help.
Use ReadID to specify a container element, or ReadClass to target multiple elements. You can also exclude specific content (navigation, ads, etc.). See our Developer Documentation for full details.
Yes, our Support team answers all questions during implementation and installation, and also assists with maintenance, upgrades, and additional deployments. Contact your designated support email to get started.
Yes. Our Development team can adapt services and software to your specific requirements. Contact us to arrange a technical call.
LMS & Plugin Integration
1 question
We offer native plugins for Canvas, Blackboard, Moodle, and WordPress. See our Developer Documentation for platform-specific guides.
Statistics & Usage
1 question
Log into the Customer Portal and go to Usage Statistics. Filter by date range, domain, language, and voice to understand reader engagement.
Licensing & Account Management
4 questions
For on-premise products (speechEngine SDK, speechServer, speechMaker Desktop), contact [email protected] with your Customer ID and product details. Request renewal before expiration to avoid service interruption.
Contact your account manager or email [email protected] with your Customer ID. New voices are typically provisioned within 24 hours.
Each portal has a "Forgot password" link on the login page. For full lock-out, contact [email protected] with your Customer ID and email address.
If you have unused credits, call +1 (857) 214 4032 or +1 (877) 225 1306 and we will provide you with a speechMaker account, our cloud-based speech production tool.
Pronunciation & Linguistics
2 questions
Create custom pronunciation rules in the Customer Portal. For complex cases, email us the word and desired pronunciation, and our Linguistics team will create custom dictionary rules.
Absolutely. Our linguists adapt pronunciation for industry-specific words, acronyms, and abbreviations, delivering readings as close to perfect as possible.
Enterprise-grade support
Trusted worldwide for 25+ years
From government agencies to global universities, helping organizations deliver accessible, high-quality voice experiences since 1999.
ISO/IEC 27001:2022
GDPR Compliant
WCAG 2.2 AA
15,000
Tickets resolved yearly
<24h
Average response time
4
Global support regions
Can't find what you're looking for?
Our team is ready to help with implementation, customization, or any technical questions.
Contact support
