ReadSpeaker’s Text-to-Speech (TTS) technology allows you to revolutionize your company’s IVR system with conversational IVR applications.
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Let’s face it: traditional interactive voice response (IVR) systems don’t provide a great customer experience. The labyrinth of keypad menus is frustrating, and so is providing the same information to multiple agents. Maybe that’s why more than a quarter of calls to menu-based IVR systems end in abandonment, at an estimated annual loss of $262 per customer. Still, call centers remain a vital connection tool, especially for high-volume industries like financial services, health care, utilities, and e-commerce.
Conversational IVR gives your callers self-service without the frustration. This technology replaces push-button menus with artificial intelligence that understands human speech and routes calls accordingly—or even completes tasks without the need for a live agent. That creates better customer experiences and reduces costs for contact centers. And with text-to-speech (TTS) voices from ReadSpeaker, intelligent IVR creates a thoroughly lifelike interaction—and a stronger, more consistent brand identity.
Conversational IVR is an automated phone technology that interacts with callers entirely through speech.
The caller states an intention in their own words. Automatic Speech Recognition (ASR) and Natural language understanding (NLU) technology translate those words into commands. Semi-automated IVR then passes relevant information to a human agent before routing the call; this saves significant staff time and frees up human workers to provide added value customer relationship management services and sales-related activities. An end-to-end, fully automated intelligent IVR system completes the caller’s request without the need for any staff involvement. That could be anything from opening a new utility account to processing a fast food order.
In every case, the customer’s only point of contact is machine speech—which is why the quality of your TTS voice is crucial to your brand.
Conversational (or “natural language”) IVR technology uses artificial intelligence to produce a more human—and humanizing—experience. So does ReadSpeaker TTS. Our proprietary deep neural networks and decades of training data produce engaging natural voices, with solutions to match any customer-service goal.
Give your call center a unique voice. ReadSpeaker’s VoiceLab crafts original TTS voices to match specific brand characteristics.
Need to deploy a natural TTS voice in a hurry? Choose from more than 110 voices in over 35 languages from our ever-expanding TTS library.
Your brand mascot or celebrity ambassador can easily become the TTS voice of your IVR system—and much more—with voice cloning services from ReadSpeaker.
Most conversational IVR providers rely on the same stable of TTS voices from the tech giants. But a TTS voice is like an audio logo, a key marker of brand identity; it must be recognizable as yours alone. Ask your IVR partner about all-original TTS voices from ReadSpeaker, or contact us to discuss an integration.
A warm and inviting speaking voice lays the groundwork for more successful brand experiences, especially during direct customer service interactions—and even if your agent is a bot. And ReadSpeaker’s AI-driven TTS isn’t just lifelike according to today’s standards; it also improves continuously, future-proofing your audio footprint as the industry evolves around us.
A human agent instinctively matches vocal tone to the situation: upbeat for a new account, say, and apologetic for a complaint. ReadSpeaker’s emotional TTS allows your AI to do the same.
Brand consistency shouldn’t end at national borders. ReadSpeaker can deploy your custom voice in multiple languages for a unified experience across the global market.
ReadSpeaker’s TTS solutions are compatible with virtually any conversational IVR platform available, with deployment through the cloud, on servers, or even embedded in devices. That makes us a developer favorite.
ReadSpeaker TTS solutions never collect user data, not from our customers or from yours.