Enhanced voice commerce experience and instant brand recognition through voice interface on Google Assistant

  • Leading e-commerce innovator deploys exclusive Dutch branded voice using ReadSpeaker
  • The brand’s familiar core values are instantly communicated in interactions on Google Assistant
  • Omnichannel strategy with enhanced voice commerce experience to serve and delight consumers

ReadSpeaker, the most trusted, independent digital text-to-speech voice partner for global businesses, proudly announces that bol.com, the number one innovation-driven online retailer in the Netherlands and Belgium, has used its technology to launch a Dutch custom branded voice.

Bol.com is committed to delivering highly personal and conversational e-commerce experiences. As part of this commitment, the company entrusted ReadSpeaker with the creation of its exclusive, lifelike text-to-speech voice for their Google Assistant. The voice answers customer queries, delivers daily offers and updates requested by consumers in the most natural way. Consumers can now use the wake sentence “Praat met bol.com” to talk to bol.com’s own voice assistant on Google Assistant. Deployment may subsequently be extended to all voice-enabled consumer touch points, such as customer service.

“We are extremely proud about working for such an innovative market leader,” said Roy Lindemann, CMO and CCO EMEA, at ReadSpeaker. “bol.com has embraced the voice economy as part of its commitment to guaranteeing a superlative user experience for its broad customer base. A company that considers its custom voice to be a key asset for the expression of their brand identity, and for improving user experiences and driving conversion, is an ideal customer for the ReadSpeaker VoiceLab.”

Vera Rensink, Business Developer, at bol.com: “At bol.com, we are constantly focusing on what we can do better for our customers. Experimenting with innovations in voice helps us to better understand what our customers prefer and how we can make their lives a little bit easier. We chose ReadSpeaker to help us with that for the humanlike quality of its custom voices, its expertise and customer-oriented approach.”

Listen to some examples of how the custom branded voice created by ReadSpeaker for bol.com interacts with consumers:

Voice demo


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